Terms and Conditions for Man With Van Hampton

These Terms and Conditions set out the basis on which Man With Van Hampton provides moving, transport and related removal services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before placing an order for any man with van service, van removal service, or associated carriage, loading, unloading, and handling work.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the trading style Man With Van Hampton. References to “you” and “your” mean the customer, the person placing the booking, and, where relevant, any person acting on that person’s behalf. These terms apply to domestic and commercial jobs, including single-item transport, multi-item moves, and any agreed additional services connected with the booking.

We aim to carry out all services with reasonable care and skill, in line with applicable UK consumer law and standard transport practice. However, because every job is different, the precise scope of the work, the size of the vehicle, the number of operatives, and any special handling requirements must be agreed in advance. Any variation to the original booking should be confirmed before the service is carried out, especially where access, weight, or disposal requirements may change the price or the method of work.

Booking process

Bookings may be made by telephone, email, online enquiry, or any other accepted method communicated at the time of booking. A booking is only confirmed when we have accepted the job details and, where requested, received a deposit, booking fee, or written approval of the quotation. The booking confirmation may include the date, estimated arrival time, collection and delivery addresses, item list, labour requirements, and any assumptions used to calculate the price.

It is your responsibility to provide accurate and complete information when requesting a quote or placing a booking. This includes, without limitation, the correct addresses, access conditions, floor levels, parking restrictions, item dimensions, item weights, and whether any goods are fragile, valuable, awkward, or require dismantling. If the information supplied is incomplete or inaccurate, we reserve the right to revise the quotation, adjust the service plan, or refuse to proceed if safety, legality, or practicality is affected.

We may ask for photographs, inventories, or other supporting information to help us assess the work. Any quote provided before the service is accepted is based on the details supplied at that time and may change if the scope changes. While we will always aim to honour confirmed arrangements, arrival times are estimates only and may be affected by traffic, weather, delays on a previous job, breakdowns, or circumstances outside our reasonable control.

Payments and pricing

All prices are stated in pounds sterling unless otherwise agreed. Quotations may be fixed, estimated, or calculated by reference to time, distance, load size, labour, waiting time, or a combination of these factors. Unless stated otherwise in writing, any quote excludes parking penalties, congestion charges, tolls, waste disposal charges, specialist equipment hire, and any additional labour needed because of changed circumstances or inaccurate information.

Payment is due in full on completion of the service, unless a different schedule has been agreed in writing. We may require a deposit or part-payment before the booking date, particularly for larger moves, evening work, weekend work, or jobs involving waste removal or extended waiting time. Accepted payment methods may include bank transfer, card payment, cash, or other approved methods at our discretion. Where payment is made by bank transfer, cleared funds must be received by the due time stated on the invoice.

Late or failed payment may result in administration charges, interest, recovery costs, or suspension of future services, to the extent permitted by law. If you dispute any amount invoiced, you must notify us promptly and clearly identify the item in question. Undisputed sums remain payable by the due date. We may also require payment in advance where there is a history of cancellations, late payment, or inaccurate booking information.

Cancellations, postponements and waiting time

You may cancel or reschedule a booking by giving reasonable notice. Unless a different cancellation policy has been agreed in writing, a cancellation made with sufficient notice may not attract a charge, while a late cancellation may result in a fee to cover lost time, planning costs, and any third-party expenses already incurred. If we have already dispatched a vehicle or staff member, or if the service has begun, you may be charged for the full or partial job depending on the stage reached.

If access is not available at the agreed time, if no one is present to authorise the move where required, or if the job cannot proceed because of incomplete information, we may treat the booking as a late cancellation or a wasted journey. Waiting time may be charged where we are kept on site beyond the reasonable period included in the quotation. Any such charge will be based on the agreed rate or, if none is stated, on a fair hourly basis.

We may cancel, postpone, or refuse a booking where there are safety concerns, unlawful requests, unsuitable access, severe weather, vehicle restrictions, suspected fraud, non-payment of a required deposit, or any other issue making performance impractical or unreasonable. If we cancel for reasons within our control, we will offer a reschedule or refund of sums paid in respect of services not provided, subject to any lawful deductions already incurred.

Liability and customer responsibilities

We will take reasonable care when loading, transporting, and unloading items. However, certain losses are outside our responsibility. We are not liable for damage arising from faulty packing by you, pre-existing defects, hidden weaknesses, unsuitable containers, or items that are inherently fragile unless we have specifically agreed in writing to handle them on a specialist basis. Likewise, we are not responsible for damage caused by items not disclosed as fragile, breakable, hazardous, or unusually valuable.

It is your duty to ensure that goods are adequately packed, labelled, and protected for transit unless we have expressly agreed to provide packing as part of the service. You must also make sure that doors, stairways, pathways, lifts, and parking arrangements are suitable and legally usable for the job. If disassembly or reassembly is requested, this will be carried out only to the extent agreed and only where it can be done safely with ordinary tools and reasonable care.

We are not responsible for loss of earnings, business interruption, missed appointments, indirect loss, or consequential loss arising from delays, unless liability cannot lawfully be excluded. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Where our liability is established, it will generally be limited to the reasonable direct loss proven by you and subject to any applicable insurance terms.

Waste regulations and disposal services

Where we agree to remove, collect, or dispose of waste, you confirm that the waste is lawfully produced and that you have the right to request its removal. We operate in accordance with applicable UK waste legislation and must only handle waste that can be collected, transported, and disposed of lawfully. This includes the duty to ensure that waste transfer arrangements are appropriate, that prohibited items are not mixed with general waste, and that any necessary documentation is completed correctly.

You must tell us in advance if the waste includes electrical items, mattresses, paint, chemicals, oils, batteries, fluorescent tubes, gas canisters, clinical materials, asbestos, sharp objects, or any other controlled, hazardous, or special-category material. We may refuse to collect such items unless we are properly authorised and equipped to do so. If prohibited or undeclared waste is discovered, we may suspend the job, charge for additional handling, or require you to remove the item at your own expense.

When we remove waste, title to the waste passes only to the extent permitted by law and only when the items have been lawfully accepted for disposal. You remain responsible for ensuring that the waste is accurately described and separated where required. Any illegal dumping, fly-tipping, or unlawful disposal request will be refused. If we suspect that a booking would breach waste law or environmental obligations, we may cancel the service immediately and, where appropriate, notify the relevant authorities.

Insurance, access and conduct

We may hold insurance suitable for the services we provide, but insurance does not expand our obligations beyond these terms or beyond the scope of any specific policy. You are encouraged to arrange your own cover for goods in transit, valuables, or items of exceptional sentimental or financial value. Any insurance claim may require evidence of the item’s condition, value, and packaging before the move.

You must ensure that the property, premises, and items are ready for service at the agreed time. This includes arranging parking or permissions where possible, securing pets, clearing access routes, and ensuring that fragile items are identified. We may decline to move items that are unsafe to handle, excessively heavy without suitable equipment, or likely to endanger staff, property, or the public. If a job cannot be completed because access conditions differ materially from what was described, additional charges may apply.

We reserve the right to withdraw staff or halt work if we are subjected to abuse, threats, harassment, or unsafe conditions. The same applies if we are asked to work outside reasonable safety limits, exceed legal weight or loading restrictions, or ignore instructions necessary for proper handling. Any such interruption caused by customer conduct may be treated as a chargeable cancellation or variation.

Claims, variations and termination

Any complaint, claim, or concern should be raised as soon as reasonably possible after the service is completed, or after the issue becomes apparent. Where goods are damaged or missing, you should provide supporting evidence, including photographs and a description of the issue. We may require reasonable access to inspect the item, packaging, or site conditions before a claim can be assessed. Failure to notify us promptly may affect the ability to investigate the matter properly.

We may vary these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking, unless a change is required by law or agreed in writing. If any clause is found to be invalid or unenforceable, the remaining provisions will continue to apply. Any waiver of rights must be in writing and should not be treated as a continuing waiver for future jobs.

We may end the booking or refuse further services if you materially breach these terms, fail to pay sums due, provide false or misleading information, or behave in a way that makes completion unsafe or unlawful. On termination, you remain liable for any charges properly incurred up to the point of termination, including labour, travel, waiting, storage, disposal, or recovery costs where applicable.

Governing law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. Where the service is provided in Scotland or Northern Ireland, mandatory local consumer protections or legal rules may still apply to the extent required by law, but the overall legal framework of the contract will be interpreted consistently with the governing law stated here. Any dispute not resolved amicably will be subject to the jurisdiction of the courts of England and Wales, unless another forum is required by applicable law.

Nothing in these terms affects your statutory rights as a consumer under UK law. If you are a business customer, different statutory rules and remedies may apply, but the service will still be provided on the basis of these Terms and Conditions unless a separate written agreement states otherwise. By booking a van moving service, a house removal service, or any related collection work with Man With Van Hampton, you confirm that you have read and understood these terms and agree to be bound by them.