Privacy Policy

Man with Van Hampton Privacy Policy

This Privacy Policy explains how Man with Van Hampton collects, uses, stores, and protects personal data belonging to our customers and prospective customers. It applies to all Man with Van Hampton customers and service users in our operating area, including anyone who contacts us to request a quote, make a booking, or otherwise engage with our services.

Man with Van Hampton is committed to protecting your privacy and handling your personal data in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

Personal Data We Collect

We collect and process personal data that you provide to us directly, as well as certain data generated by your interactions with us. The categories of personal data we may collect include the following.

Identification and contact details such as your name, postal address, collection and delivery addresses, and any alternative contact person details you provide.

Communication details such as any information you provide when you contact us for a quote, ask a question, give feedback, or make a complaint, including the content of messages and any additional information you choose to share.

Service and booking details such as the date and time of your move or delivery, property access details, inventory or description of items to be moved where relevant, and any specific instructions related to the service.

Payment and transaction information such as the amount charged, payment method used, and confirmation that payment has been made. We do not store full card details if card payments are processed by a third-party payment provider.

Technical and usage data where applicable, such as basic information about how you reached our website or online pages, and limited data generated by your use of our digital channels, to the extent that this is necessary for security, statistics, or service improvement.

How We Collect Your Data

We collect your personal data in several ways, including when you contact us by telephone or through other communication channels to request a quote or booking, when you provide details needed to carry out your move or delivery, when you complete any forms or provide information in writing, and when you engage with our website or online services.

Purposes and Lawful Basis for Processing

We process your personal data only where we have a lawful basis under data protection law. The main purposes and legal bases are as follows.

To provide quotes and deliver our services. We use your identification, contact, and service details to provide a quote, confirm a booking, plan and carry out your move or delivery, and communicate with you about your booking. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To manage customer relationships. We process your data to respond to enquiries, handle complaints, obtain feedback, and maintain records of our interactions with you. The lawful basis is performance of a contract and our legitimate interests in managing and improving our services.

To process payments and manage invoices. We use payment and transaction data to process payments, issue receipts, manage accounts, and comply with financial and tax obligations. The lawful basis is performance of a contract and compliance with legal obligations.

To ensure security and prevent misuse. We may use certain data to help protect our business, vehicles, and customers, to detect or prevent fraud, and to ensure the safety of our staff and customers. The lawful basis is our legitimate interests in maintaining security and preventing unlawful activity.

To comply with legal and regulatory requirements. We may need to process and retain certain data to comply with laws, regulations, court orders, or requests from competent authorities. The lawful basis is compliance with a legal obligation.

Where we rely on legitimate interests, we have balanced those interests against your rights and freedoms and determined that our processing is proportionate and does not unduly infringe your privacy.

Data Sharing and Processors

We do not sell your personal data. We may share your data with third parties only when necessary for the purposes described in this Privacy Policy, and only to the extent permitted by law.

Service providers and processors. We may use external companies to help us run our business, such as payment processors, accountants, IT and hosting providers, or providers of customer management tools. These organisations act as data processors on our behalf and are only allowed to process your personal data according to our instructions and for specified purposes. They are required to protect your data and keep it confidential.

Professional advisers. We may share personal data with professional advisers such as accountants, legal advisers, or insurers where this is necessary to obtain professional advice, manage risks, or handle legal claims.

Authorities and law enforcement. We may disclose personal data where required to do so by law, regulation, or legal process, or in response to a valid request from law enforcement or another competent authority.

In all such cases, we share only the minimum data necessary and take appropriate measures to protect your information.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements. The length of time we retain data depends on the type of information and the reason we collected it.

Customer and booking records are generally retained for a period that allows us to handle any queries, disputes, or claims related to the services provided and to comply with applicable limitation periods under law.

Financial and transaction data is usually kept for a longer period where required by tax or accounting regulations.

Where data is no longer needed for any lawful purpose, we will securely delete or anonymise it so that it can no longer be linked to you.

Data Security

We take reasonable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to those staff and processors who need it for business purposes and requiring them to handle the data confidentially, as well as using secure methods to store and transmit data where appropriate.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. These rights apply to all Man with Van Hampton customers and service users in our operating area, subject to certain limitations and conditions in the law.

Right of access. You have the right to request confirmation as to whether we hold personal data about you, and to receive a copy of that data together with information about how we process it.

Right to rectification. You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected, or where you withdraw consent if consent was the legal basis.

Right to restriction of processing. You may request that we limit the processing of your data in certain situations, such as when you contest the accuracy of the data or object to our processing.

Right to data portability. Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to object. You have the right to object to certain types of processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is required for legal claims.

Right to withdraw consent. Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

How to Exercise Your Rights and Complaints

If you wish to exercise any of your data protection rights, or if you have questions or concerns about how Man with Van Hampton handles your personal data, you can contact us using the contact details you normally use to reach our business. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the Information Commissioners Office or the relevant supervisory authority if you believe that your data protection rights have been infringed. We would encourage you to contact us first so that we can try to resolve your concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply to all Man with Van Hampton customers and service users in our operating area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.