Terms and Conditions
Man with Van Hampton Terms and Conditions of Service
These Terms and Conditions set out the basis on which Man with Van Hampton provides removal, delivery, collection and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company or organisation that requests or pays for the services.
Services means any removal, collection, delivery, loading, unloading, packing, moving, man and van or related services provided by us.
Vehicle means any vehicle we use to provide the services.
Goods means the items and personal belongings that are the subject of the services.
We, us and our means Man with Van Hampton.
2. Scope of Services
We provide man and van style removal and transport services, including but not limited to household moves, small office moves, single item and multi-item collections and deliveries, and light furniture transport within Hampton and surrounding areas, as well as longer distance moves within the United Kingdom by agreement.
Our services do not include specialist removal services such as piano moving, safes, hazardous materials, or items requiring lifting equipment, unless expressly agreed in writing in advance. We reserve the right to refuse to transport any item that we consider unsafe, illegal, excessively heavy, or likely to cause damage to the vehicle, property or other goods.
3. Booking Process
3.1 Requesting a quotation
You may request a quotation by providing details of the services required, including addresses, access details, approximate inventory of goods, preferred dates and times, and any special requirements. Quotations are based on the information you provide; any inaccuracies or omissions may result in changes to the price.
3.2 Confirming a booking
A booking is only confirmed once we have accepted your request and you have expressly agreed to the quoted price and any applicable terms, including any deposit or prepayment requirements. We reserve the right to decline any booking request at our discretion.
3.3 Changes to your booking
If you need to amend the date, time, addresses, inventory, access arrangements, or scope of work, you must notify us as soon as possible. Changes are subject to availability and may result in an adjustment to the price. Significant changes may be treated as a new booking.
3.4 Arrival times
We will provide an estimated arrival time or time window. While we make reasonable efforts to arrive on time, arrival times cannot be guaranteed due to traffic, weather, previous jobs and other factors beyond our control. We will not be liable for loss or inconvenience caused by delays, but we will keep you informed where reasonably possible.
4. Pricing and Payment Terms
4.1 Pricing basis
Prices may be based on hourly rates, fixed quotes, or a combination, depending on the nature of the booking. The basis of the price will be clearly communicated at the time of quotation. Hourly-rate jobs are typically charged from the time the vehicle arrives at the collection address until completion of unloading at the final destination, unless otherwise agreed.
4.2 Deposits and prepayments
We may require a deposit or full prepayment to secure your booking, particularly for larger moves or peak times. Any required deposit amount and due date will be communicated before the booking is confirmed. Failure to pay a required deposit or prepayment by the deadline may result in cancellation of the booking.
4.3 Payment methods and timing
Unless otherwise agreed, payment of the balance is due immediately on completion of the services on the day of the job. We may accept various payment methods, subject to availability at the time of service. You are responsible for ensuring that payment can be made promptly when due.
4.4 Late or non-payment
If payment is not made when due, we reserve the right to suspend services, to retain goods until payment is received, and to charge reasonable costs of recovery. Legal and administrative costs incurred in pursuing overdue sums may be added to the outstanding balance.
4.5 Additional charges
Additional charges may apply for waiting time, extra labour, extra journeys, parking fees, tolls, congestion and clean air charges, or where the job exceeds the estimated time due to circumstances not disclosed at the time of booking. If parking is unavailable and paid parking is required, the Client is responsible for associated fees and for any fines arising from inadequate parking arrangements where we have followed your instructions.
5. Client Responsibilities
5.1 Access and parking
You are responsible for ensuring that suitable parking and access are available at both collection and delivery addresses. This may include arranging permits, visitor parking, or making space for the vehicle. You must inform us of any access restrictions such as narrow roads, low bridges, controlled parking zones, stairs, lifts or loading restrictions.
5.2 Packing and preparation
Unless specifically agreed as part of the services, you are responsible for packing and preparing your goods for transport, including boxing loose items, protecting delicate items, and securing or emptying wardrobes, drawers, appliances and similar. Goods must be properly packed to withstand reasonable handling and transport. We may refuse to transport items that are inadequately packed or unsafe.
5.3 Presence during the job
You or an authorised representative should be present at collection and delivery addresses to supervise, provide access, confirm items to be moved, and sign any job completion notes. If no one is present, we will proceed only where it is safe and lawful to do so, and our record of the work carried out will be conclusive.
5.4 Prohibited and restricted items
You must not request us to move any illegal, hazardous, explosive, flammable, corrosive or otherwise dangerous goods, including but not limited to gas cylinders, fuel containers, chemicals, paints, solvents, firearms, ammunition and asbestos. Perishable or temperature-sensitive items are moved at your own risk unless separately agreed.
6. Cancellations and Rescheduling
6.1 Cancellation by the Client
If you need to cancel your booking, you must notify us as early as possible. The following charges may apply unless otherwise agreed:
Cancellations more than 72 hours before the scheduled start time: deposits may be refundable or transferable at our discretion.
Cancellations between 24 and 72 hours before the scheduled start time: we may retain all or part of any deposit to cover lost bookings and administrative costs.
Cancellations less than 24 hours before the scheduled start time or failure to be available when we arrive: we may charge up to the full quoted price.
6.2 Rescheduling
Requests to change the date or time will be accommodated where possible but are subject to availability. If rescheduling is not possible and you choose to cancel, the cancellation terms above will apply.
6.3 Cancellation by us
We may cancel a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other events that make it unsafe or impractical to provide the services. In such cases, any prepayments will be refunded or, by agreement, applied to a rescheduled date. We will not be liable for consequential loss arising from such cancellations.
7. Liability and Insurance
7.1 Standard of care
We will exercise reasonable care and skill when handling, loading, transporting and unloading your goods. However, you acknowledge that man and van services may involve inherent risks, particularly where access is restricted, items are heavy or delicate, or where you or third parties assist with loading or unloading.
7.2 Limits of liability
To the fullest extent permitted by law, our total liability for loss of or damage to goods arising from our negligence or breach of contract shall be limited to a reasonable market value of the affected items, subject to an overall cap that will be notified to you if applicable. We are not liable for loss or damage where:
The goods were improperly packed by you or a third party.
The goods were already damaged, fragile, or in poor condition.
The damage arises from normal wear and tear, atmospheric or climatic conditions.
The damage relates to items we have advised are moved at your own risk.
The loss results from your instructions, including requests to move items through tight spaces or over obstacles against our advice.
7.3 Excluded losses
We will not be liable for indirect or consequential losses, including loss of profit, loss of income, loss of contracts, loss of data, loss of opportunity, or any costs incurred due to delays unless expressly agreed in writing.
7.4 Client assistance
If you or any third party assist with loading or unloading, you do so at your own risk. We are not responsible for injuries or damage caused by such assistance, except where caused directly by our negligence.
7.5 Reporting loss or damage
You should inspect your goods as soon as reasonably possible after completion of the services. Any loss or damage that you believe is our responsibility must be reported to us promptly with full details. Undue delay in reporting may affect our ability to investigate and may prejudice any potential claim.
8. Waste Regulations and Disposal
8.1 Lawful disposal
We comply with applicable waste and environmental regulations. We will not remove or dispose of waste unless this forms part of the agreed services and is compliant with relevant laws and licensing requirements. Certain items may require specialist disposal and may not be accepted.
8.2 Prohibited waste
We do not carry or dispose of hazardous, clinical, chemical or controlled waste, including but not limited to asbestos, medical waste, fuel, gas bottles, solvents, paints or chemicals. You are responsible for ensuring that any waste presented for removal is lawful and safe to handle.
8.3 Charges for disposal
Where we agree to remove waste or unwanted items, additional charges may apply to cover labour, transport and disposal fees. These charges will be advised in advance where reasonably possible. We reserve the right to decline any waste removal that we consider unsafe, unlawful or unsuitable.
9. Delays and Events Beyond Our Control
We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to traffic congestion, road closures, breakdowns, accidents, severe weather, public transport disruption, strikes, civil unrest, or acts of government. In such circumstances, we will take reasonable steps to minimise disruption and to rearrange services where possible.
10. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to address your concerns. We will investigate complaints in a fair and timely manner. Most issues can be resolved amicably through discussion.
If a dispute cannot be resolved informally, either party may seek to use mediation or other alternative dispute resolution before commencing formal legal proceedings, though this is not mandatory.
11. Privacy and Data
We collect and use personal information such as names, addresses and job details for the purposes of providing our services, administering bookings, processing payments and complying with legal obligations. We treat such information with care and do not sell personal data to third parties. We may share limited information with trusted partners where necessary to deliver our services or comply with the law.
12. Amendments to these Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that booking. Any significant changes will be made available on request or through our usual communication channels.
13. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
